Frequently Asked Questions

Scheduling a ride is easy! Simply contact us via phone at (209) 214-6186 or fill out our online booking form.

We provide transportation services in Stanislaus County and San Joaquin County, covering cities such as Modesto, Turlock, Stockton, and more.

Yes, all our vehicles are equipped with wheelchair ramps or lifts to accommodate passengers with mobility devices.

Absolutely! Our trained staff provides assistance with boarding and exiting the vehicle to ensure your safety and comfort.

We recommend booking your ride at least 24 hours in advance to ensure availability. However, we understand that some situations may require last-minute arrangements, so feel free to contact us for availability.

While we primarily cater to private-pay clients, we do accept certain insurance plans. Please contact us for more information regarding insurance coverage.

Passenger safety is our top priority. We maintain strict safety protocols, including regular vehicle maintenance, driver training, and adherence to safety regulations.

Yes, all our drivers are trained in first aid and CPR to handle emergencies effectively.

Yes, we specialize in providing transportation for individuals with special medical needs, including dialysis patients, wheelchair-bound individuals, and more.

Yes, you’re welcome to bring a companion with you during the ride at no additional cost.

Yes, our vehicles are equipped with GPS tracking systems for real-time monitoring and enhanced safety.

We understand that plans may change. Please notify us at least 24 hours in advance to avoid cancellation fees.

In addition to medical appointments, we provide transportation to various destinations including airports, social events, and more.

Our drivers are trained to handle emergencies promptly and efficiently. We have established protocols in place to ensure passenger safety at all times.

We can accommodate multiple passengers and medical equipment of varying sizes. Please inform us of your specific needs when booking your ride.

While we cannot guarantee the availability of a specific driver, we will do our best to accommodate your request whenever possible.

Your feedback is important to us! Please contact our customer service team at info@starnonemergenttransportation.com to provide feedback or file a complaint about your experience.